Trail

Refund policy

Effective Date: 08/11/2023

1. Refund for One-Year Subscriptions

At Germanyiptv (“we,” “our,” or “Germanyiptv“), customer satisfaction is our priority. We understand that circumstances may change, and we want to ensure that our customers are completely satisfied with their purchase. Therefore, we offer a refund policy for one-year subscriptions as outlined below.

2. Eligibility for Refund

Refunds are applicable to customers who have purchased a one-year subscription from Germanyiptv. To be eligible for a refund, the following criteria must be met:

  • The refund request must be submitted within 2 days from the date of purchase.
  • The subscription must be a one-year subscription plan.
  • The subscription must not have been used for more than 2 days from the date of purchase.
  • Refund requests will only be considered for the initial one-year subscription purchase and not for any subsequent renewals or additional purchases.
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3. How to Request a Refund

To request a refund for your one-year subscription, please follow these steps:

  • Contact our customer support team at [email protected] within 2 days from the date of purchase.
  • Provide your order details and the reason for your refund request.
  • Our customer support team will review your request and respond to you within 24h with further instructions.
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4. Refund Process

Once your refund request is approved, the refund will be processed within 24h. The refund will be issued using the original payment method used for the purchase.

Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.

5. Non-Refundable Items

The following items are non-refundable:

  • Subscription renewals beyond the initial one-year period.
  • Any additional purchases made beyond the initial one-year subscription.
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6. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at [email protected]. We are here to assist you and ensure that your experience with Germanyiptv is positive and satisfactory.